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Automotive Case Study

Happy Drivers

A multinational automobile manufacturer struggled to release software updates for its primary customer-facing applications. Outdated development practices and rising development costs slowed innovation while a competitor was gaining market share.

Objectives

The client wanted to focus on increasing innovation speed, reducing time to production, and improving customer experience by streamlining development processes, automating workflows, and enhancing service accessibility.

  • Increase Innovation Speed

    Transform the way developer teams think about and build enterprise software applications.

  • Reduce Time To Production

    Streamline and automate the CI/CD pipeline to increase the release rate and enhance productivity.

  • Improve Customer Experience

    Reduce the number of customer complaints and provide faster and easier access to company’s services.

Challenges

During our engagement we have encountered the following challenges:

  • Slow software release cycle
  • Lack of CI/CD automation
  • Mounting customer complaints

Solutions

We implemented the following solutions to overcome client's challenges:

  • Software practices audit
  • Product strategy roadmap
  • Pipeline optimization and automation
  • Software practices workshops and coaching

Results

During our engagement with the client, we've achieved the following results:

  • Reduced downtime by 70%
  • Reduced staff costs by 50%
  • Increased customer satisfaction score
  • Quadrupled (4x) software release speed
  • Transformed software development processes

Engagement

Additional details for this enagement:

Length

Six months

Team
  • 3 Engineers
  • 1 Product Designer
  • 1 Engagement Manager